Serena Beach Resort & Spa

Hotel Shanzu Beach, Serena Rd, off Malindi Rd, Mombasa
Excellent from 785 reviews
10/10
95% of guests recommend

Description

Guests arriving at Serena Beach Resort & Spa find an oasis of tranquillity framed by whispering coconut palms, lush gardens and one of the most beautiful white-sand beaches on the Indian Ocean. We invite you to discover a whole new level of relaxation and comfort at this warm, family-friendly tropical paradise in Mombasa, Kenya. With a selection of the best Mombasa hotel guest rooms, restaurants and social areas charmingly arranged among winding lanes and manicured oceanfront lawns, our Shanzu beach resort exudes the timeless allure and ambience of a 13th century Swahili village.

This 164-room Mombasa hotel encapsulates the five-star resort experience with impeccable service and gracious hospitality steeped in local tradition. Guests may choose from a wide selection of premium rooms and suites, superb dining options highlighted by the oceanfront dhow-themed Jahazi Grill and leisure pursuits ranging from a gorgeous free-form pool and swim-up bar to indulgent spa therapies at Maisha Mind, Body & Spirit Spa.

Serena Beach Resort & Spa in Mombasa combines a deep respect for the local surroundings and heritage with contemporary amenities to ensure a truly inspired stay.

Availability

  • Garden Family Room
    Garden Family Room
    • 25
    • × 1
    • × 2
    • × 2
    + more info
    Room description

    Interconnecting rooms

    6x6

    Room amenities
  • Garden Room
    Garden Room
    • 25
    • × 1
    • × 2
    • × 2
    + more info
    Room description

    One King size bed or Two Double beds

    6x6

    Room amenities
  • Luxury Suite
    Luxury Suite
    • 77
    • × 2
    • × 3
    • × 1
    + more info
    Room description

    6x6

    Room amenities
  • Suite
    Suite
    • 55
    • × 1
    • × 3
    • × 2
    + more info
    Room description

    6x6

    Room amenities
  • Superior Sea View Family Room
    Superior Sea View Family Room
    • 32
    • × 1
    • × 2
    • × 2
    + more info
    Room description

    Interconnecting rooms

    6x6

    Room amenities
  • Superior Sea View Room
    Superior Sea View Room
    • 32
    • × 1
    • × 2
    • × 2
    + more info
    Room description

    One King size bed or Two Double beds

    6x6

    Room amenities

Facilities

  • Air conditioning
  • Balcony
  • Bar
  • Beachfront
  • Business centre
  • Daily housekeeping
  • Dining area
  • Electric kettle
  • Family rooms
  • Fan
  • Fitness center
  • Flat Screen TV
  • Fridge
  • Garden
  • Garden view
  • Laundry
  • Massage
  • Meeting venue
  • Mosquito net
  • Ocean view
  • Pool view
  • Prayers room
  • Restaurant
  • Seating area
  • Secured parking
  • Shower
  • Sofa
  • Spa & wellness
  • Swimming pool
  • Toiletries
  • Towels
  • Wedding venue
  • WiFi
Activities
  • walk on chessboard
  • glass bottom boat
  • fishing
  • movies
  • beauty therapy services
  • massage
  • Fun aqua aerobics at the pool with our fitness instructor
  • Water polo/ basketball
  • Beach lawn stretching with our fitness instructor
  • Four lawn tennis courts
  • Two air-conditioned squash courts
  • Table tennis/pool/board games
  • Gymnasium
  • Water sports (wind surfing, catamaran sailing, snorkeling)
  • Free diving try-outs in the pool
Internet
  • WiFi is available to our guests for free
Parking
  • there is a secure parking free of charge for our guests

Hotel policies

Cancellation / Prepayment
  • To book this property full prepayment is required up till 7 days before arrival
Children and extra beds
  • Children under 6 years complimentary
  • Children 6-12 years sharing room with adult, 50% of adult rate, in own room 75%
  • Teens 13-17 years in own room or sharing, 75% of adult rate
Pets
  • No pets of any kind are allowed in the hotel
Accepted credit cards
  • Mastercard
  • Visa
Check-in time

02:00pm

Check-out time

10:00am

Accommodation review scores and score breakdown

10 / 10

Based on 785 reviews

Guest reviews are written by our customers after their stay at Serena Beach Resort & Spa.

Cleanliness
9   
Comfort
9   
Location
9   
Staff
10   
Services
10   
Value for money
8   
Sleep quality
9   
Food quality
9   
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Guest reviews

  • Garlich
    Belgium
    2021-02-19

    Perfect spot for a short relaxation and/or beach holiday, not for partying and nightlife. Wind from the Indian Ocean helped to bear heat and humidity. Well looked-after premises with friendly and attentive staff.

    A crisp Sauvignon Blanc for dinner? Great! But not if it ain't properly chilled!!! Same for beers. Make sure you order drinks first and ask for coolers and lots of ice in them.

  • Vikki
    United Kingdom (UK)
    2021-02-19

    The food was delicious, the staff very helpful and friendly. My room was upgraded at no extra cost during my stay. This hotel felt like paradise!

    Standard double room was a bit small but I was upgraded to a sea view room half way through my stay. This room was absolutely perfect with amazing views of the Indian Ocean.

  • Ben
    United States (US)
    2021-02-19

    Upgraded sea view at no extra charge, view was great!!! Flush mechanism on Toilet was not working initially, maintenance crew fixed right away. Food and spa were amazing. Staff was attentive, courteous and happy.

    Front door had no door knob. Bed was a little stiff. Water pressure in shower would fluctuate.

  • Sylvia
    Kenya
    2021-02-19

    The breakfast was great but there were one staff especially Magdalene that was super helpful with ideas for baby food on first night. Beryl was also quite helpful! I loved that they had some baby swimming pools.

    The dinner options were quite limiting. The hotel might not be customised for babies as it was difficult to get the food appropriately made for babies at the first try.